Last updated: July 23, 2026.
If GenSig is not what you expected, email [email protected] within 14 days of your first payment and we will refund it in full — no questionnaire, no hoops.
Fair use: the guarantee applies to your first subscription payment only, and provided you have run no more than 1 analysis. Each analysis performs real, paid measurements on live AI surfaces on your behalf — one is enough to evaluate the product; beyond that, the service has been delivered.
One-time packs of extra runs are refundable within 14 days while unused. Once any run from a pack has been consumed, the pack is no longer refundable.
Renewal payments are generally not refundable, but we understand forgetting to cancel: if you contact us within 7 days of a renewal and have not materially used the Service in the new period, we will refund that renewal.
You can cancel any time from the app (Settings → Manage subscription) or by emailing support. Cancelling stops future charges and keeps your access until the end of the period already paid.
Payments are processed by Paddle.com, our Merchant of Record; refunds are issued by Paddle to your original payment method, usually within 5–10 business days. Nothing in this policy limits any non-waivable rights you have under local consumer law.